© SCOUT & BOO 2018

e: info@scoutandboo.co.uk    t: 07817 503824   a: Bradford on Avon, Wiltshire, United Kingdom

CUSTOMER CARE

We endeavour to do everything we can to be as open as possible with our customers so if you have any questions or anything is unclear on this website then please get in touch either by emailling info@scoutandboo.co.uk or by telephone: 07817 503824

or write to us at: Scout & Boo, 6 Holt Road, Bradford on Avon, Wiltshire BA15 1AJ

PRIVACY POLICY

The EU General Data Protection Regulation (GDPR) effective from May 2018 gives all EU citizens more rights and protections for their personal data, to minimise the possibility of theft and fraud. 

These regulations include provisions for the following areas:

  • The right to be informed: Companies must publish a privacy notice, in addition to explaining transparently how they use this personal data.

  • The right of access: Individuals will have the right to demand details of any of their data that a company may hold. This information must be provided within one month of request at no charge to the individual.

  • The right to rectification: If a person’s data is incorrect or incomplete, he or she has the right to have it corrected. If the company that holds the information has passed any of that information to third parties.  The company must inform the third party of the correction and inform the person which third parties have their personal data.

  • The right to be forgotten: A person may request the removal of his or her personal data in specific circumstances.

  • The right to restrict processing: Under certain circumstances, an individual can block the processing of his or her personal data.

  • The right to data portability: A person can access their data for their own use anywhere they prefer.

  • The right to object: A person can object to the use of their personal data for most purposes.

 

INFORMATION WE COLLECT

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

 

HOW YOUR INFORMATION IS COLLECTED

 

When you conduct a transaction on our website, (eg. through a contact form, when they purchase a product in your store, or when they subscribe to your newsletter) as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

WHY WE COLLECT PERSONAL INFORMATION


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services (eg. Your address for shipping of goods purchased);

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages (eg. Your email address for Marketing campaigns/offers etc);

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

SITE VISITOR TRACKING VIA GOOGLE ANALYTICS -

Like most websites, this site uses Google Analytics to track user interaction.

We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.

Although Google Analytics records data such as your approximate geographical location, device, internet browser and operating system, none of this information personally identifies you to us.

Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.

​Google Analytics makes use of cookies, details of which can be found on Google’s developer guides.

​For your information our website uses the Wix implementation of Google Analytics.

​Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

 

HOW WE STORE, USE, SHARE AND DISCLOSE YOUR PERSONAL INFORMATION

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

HOW WE MIGHT COMMUNICATE WITH OUR SITE VISITORS

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

CONTACT FORM -

Should you choose to contact us using the contact form on our Contact us page the email address that you submit to us will be stored in our Wix website platform in the 'Contacts' database, which we use when contacting you. The email address that you submit will be stored within this website’s own database but not in any of our internal computer systems.

Your email address will remain within the Wix 'Contacts' database on our website for as long as we continue to use the Wix platform or until you specifically request removal from the list.

You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that you used on the contact us form.

 

EMAIL NEWSLETTER -

If you choose to join our regular newsletter mailings (which is sent via email to our site subscribers), the email address that you submit to us will be stored in our Wix website platform in the 'Shout Out' database, which we use for our email marketing. The email address that you submit will be stored within this website’s own database but not in any of our internal computer systems.

Your email address will remain within the Wix 'Shout Out' database on our website for as long as we continue to use the Wix platform for email marketing or until you specifically request removal from the list.

You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the Wix 'Shout Out' database, you will receive occasional newsletter-style emails from us.

 

HOW WE USE COOKIES

When you use scoutandboo.co.uk, small files known as cookies are inserted into your device to collect information about session activity and how you browse its pages mainly to remember what you've already seen so you're not shown it again. We also use cookie data to update and improve user experience but this will never be used to identify you or to collect or store your personal information.

There are two types of cookies (both used on Wix sites):

Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

If you are not happy with this, then you should adjust your web browser settings to disable cookies.

 

 

HOW TO RETRIEVE THE PERSONAL INFORMATION WE COLLECT

 

The EU General Data Protection Regulation (GDPR) is a data privacy regulation
to protect all EU citizens’ data. It gives you as a customer, among other
requirements, the right to receive or delete all their personal data. 

If you would like to see the information we have collected then please contact us at info@scoutandboo.co.uk or write to us and post to 6 Holt Rd, Bradford on Avon, Wilts BA15 1AJ  

 

HOW TO WITHDRAW YOUR CONSENT

If you don’t want us to process your data anymore, please contact us at info@scoutandboo.co.uk or write to us and post to 6 Holt Rd, Bradford on Avon, Wilts BA15 1AJ and we will remove you from our mailing list and delete all of your personal information from our database.

We will inform you using your preferred method (email, post etc) to confirm when  the process has been completed.

 

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@scoutandboo.co.uk or write to us and post to 6 Holt Rd, Bradford on Avon, Wilts BA15 1AJ

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL