© SCOUT & BOO 2018

e: info@scoutandboo.co.uk    t: 07817 503824   a: Bradford on Avon, Wiltshire, United Kingdom

DELIVERY

Prints are sent via 1st Class Royal Mail, signed for, and cost £4.40. They are sent unframed in cardboard poster tubes and take between 1-2 working days.

Other smaller products are sent via Royal Mail 1st class and are charged depending upon size and weight as per Royal Mail charges plus any additional packaging required to ensure their safe delivery.

 

Items of furniture can be delivered to UK mainland using an external courier service.

Price for delivering a sideboard or shelved cabinet via our trusted courier company is £80 to mainland UK. The music cabinet costs £65 to deliver mainland UK.

Scotland & Northern Ireland are subject a slightly higher delivery charge.

Please check through the following postcodes as these have a surcharge which we have included:

DD, DG, EH, G, FK, KA, ML, & TD, - AB1 – AB30, DG5 – 9, DG13 – 14, FK17 – 19, G81 – 84, IV1 – 6, KY, PA1 – 19, PH1 – 14. £140 (sideboard); £98 (music cabinet).

AB31+, FK20 – 21, HS, KW, PA20-80 AND PH15 + - Please contact us directly and we'll get a quote for you.

 

Northern Ireland - £140 (sideboard); £98 (music cabinet).

Please contact us directly for deliveries outside UK mainland & internationally and we will send you a quote.

UK mainland deliveries are usually collected form us and delivered within two weeks from completion as each piece is made to order. The company we use will contact you directly to arrange a convenient drop off date and time.

Please ensure that someone is available to take delivery and check that your piece has arrived undamaged prior to signing any documents or delivery note given to you by the courier. This is to cover any problems that may have arisen during transit which are out of our control. Goods are insured but if the delivery note is signed prior to checking the item then we and the courier company assume that the piece has arrived safely and are therefore unable to accept responsibility for any damage.

Sideboards and cabinets are large, heavy item of furniture and will require at least two people to move them. The courier company only deliver to ground floor locations so please consider this before purchasing.

Also think about access to it's desired location in your property and consider stairs and tight spaces which could cause problems.

RETURN & EXCHANGE POLICY

Due to the fact that we make every piece to order, we are unable to offer refunds or returns unless an item is damaged in transit (please see delivery details above).

 

Once a deposit or full payment has been received and the required materials have been purchased by us to fulfill an order, we are unable to offer a refund.

On items not made to order, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Unfortunately, we do not accept returns on commissioned or customised pieces unless they have arrived damaged in transit. Should this be the case then goods are only covered if checked prior to signing any delivery note or documents handed to you by the courier. Please read the Shipping Policy for more details.

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only a partial refunds may be granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@scoutandboo.co.uk.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@scoutandboo.co.uk and send your item to: 6 Holt Road, , Bradford on Avon, Wiltshire, BA15 1AJ, United Kingdom.

 

To return your product, you should mail your product to: 6 Holt Road, , Bradford on Avon, Wiltshire,

BA15 1AJ, United Kingdom.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.